All orders placed are dispatched using the Royal Mail service. We use the Royal Mail 48 service for delivery within the UK area and International Airmail for orders outside the UK. We offer free delivery on all UK mainland orders over £80.00
International Update 2021 - As the UK has left the EU, goods ordered from the UK may now have vat and a customs charge which you will need to pay before accepting delivery. Any orders returned refused will have all charges deducted from the refund for the returned goods.
Delivery within the UK after dispatch is usually 1-3 days.
Delivery outside of the UK depends on the delivery zone and postal services within the country of destination. In general however we have found delivery times in general are 7-14 days.
The Royal Mail considers an item to be lost on International deliveries after 25 working days and in the UK 14 working days. Should you have not received your order after these time frames, please contact us.
Please note that not all items are held in stock all the time but are ordered in. Please therefore allow 5 working days for dispatch. If you wish to enquire before ordering please contact us.
The following are current times for dispatch on items made to order.
Ortak - ORTAK JEWELLERY - We have just been updated that orders are taking longer due to exceptional circumstances at the factory. Please allow 4 to 6 weeks for new orders. ( 19.05.2023)